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Crash Logs
A complete crash of the GarminSD app is rare – If it happens you just see an “IQ!” image on the watch screen as shown in the image on the right. – it is usually because you are trying to run it on a watch that is not compatible (does not have the correct version of the ConnectIQ library installed).
If this happens, plug the watch into your computer and have a look in the folder GARMIN->APPS->LOGS. You should find a file named CIQ_LOG.TXT. This contains information on what failed, and whereabouts in the software the failure occurred. It will not be easy to interpret unless you understand the GarminSD code, so please send it to me (graham@openseizuredetector.org.uk), and I’ll check what is happening for you. Please also include details on which watch you are using, and the watch software version (look in the Settings->System menu on the watch.
The two most recent reports I have received about these crashes have occurred because the watch sofware is not the most recent. Please refer to your watch instructions for how to update the watch firmare. On more recent watches you seem to be able to do it via the watch System menu, but for older ones you may need the Garmin Express app on a computer.
GarminSD App Logging
If the app runs, but does not seem to be working properly, we will need some of the information that the GarminSD app can record so we can tell what it is doing.
We need to set up the watch to collect the logging information, run the app until the problem occurs, then extract the information off the watch. The procedure is as follows:
- Enable logging
- Plug the watch into a computer
- Open a file manager to view the watch folder structure.
- You should already have the GarminSD.prg application installed in the …/GARMIN/APPS folder
- Create an empty file …/GARMIN/APPS/LOGS/GARMINSD.TXT (that is a file called GarminSD.txt in the GARMIN/APPS/LOGS folder
- Un-mount the watch and disconnect it
- Run App
- Start the GarminSD watch app, and let it run for at least 30 seconds to test.
- Retrieve Logging Information
- Connect the watch to the computer again.
- Check that the file …/GARMIN/APPS/LOGS/GARMINSD.TXT now contains some information, rather than being an empty file.
- If the file fills up, a second file …/GARMIN/APPS/LOGS/GARMINSD.BAK will also be created.
Once logging is working as per above procedure, just run the system normally until the issue occurs, then retrieve the GARMINSD.TXT and GARMINSD.BAK files from the watch and save them to your computer.
The messages will not be very user friendly, so feel free to email them to me (graham@openseizuredetector.org.uk) and I will check them against the source code to see what is happening.